Detailed troubleshooting instructions for various EMUI/Android Versions of Huawei devices.
Our In-Store Merchant App sends instant alerts that appear on your device screen with a ringing sound.
If you do not see or hear these alerts when new orders arrive, a device setting is likely blocking them. Follow these steps to resolve the issue.
How to Enable Notifications in the In-Store Merchant App
- Open the EStore Merchant App.
- Tap the menu icon (upper left).
- Go to Settings.
- Turn on Notifications for full-page alerts.
Adjust Device Settings Based on Your Android Version
Check your Huawei EMUI version (or Android version) below and follow the specific instructions.
If you don’t know your version, see our article: Finding Your Device's OS Version.
Huawei EMUI 4.1.1 (Android 6)
- Enable Notifications:
- Settings > Apps > EStore Merchant App > Notifications
- Enable Allow Notifications and Priority Display.
- Protect App from Idle Shutdown:
- Settings > Advanced Settings > Battery Manager > Protected Apps
- Enable the EStore Merchant App.
ℹ️ See Techbone's help article on setting up app permissions to learn more.
Huawei EMUI 5.0.4 (Android 7)
- Enable Notifications:
- Settings > Apps > EStore Merchant App > Notifications
- Enable Allow Notifications, Lock Screen Display, Priority Display, Ringtone, and Vibrate.
- Disable Power Saving Mode:
- Settings > Battery
- Turn off Power Saving Mode.
- Ignore Battery Optimizations:
- Settings > Apps > Settings (gear icon) > Special Access > Ignore Optimizations
- Select EStore Merchant App > Allow.
ℹ️ See Techbone's help article on setting up app permissions to learn more.
Huawei EMUI 8.0.0 (Android 8)
- Enable Notifications:
- Settings > Apps & Notifications > Notifications Management
- Select EStore Merchant App and enable the Allow Notifications, Display on the Lock Screen, Priority Display, Ringtone, and Vibrate options.
- Disable Power Saving Mode:
- Settings > Battery
- Turn off Power Saving Mode.
- Allow App to Run in Background:
- Settings > Battery > Launch
- Select In-Store Merchant App and set to Manage Manually.
- Enable Auto-launch, Secondary Launch, and Run in Background.
ℹ️ See Techbone's help article on setting up app permissions to learn more.
Huawei EMUI 9.1.0 (Android 9)
- Enable Notifications:
- Settings > Apps > In-Store Merchant App > Notifications
- Enable Allow Notifications, Banners, Lock Screen Notifications, Allow Interruptions, Sound, and Vibration.
- Disable Battery Optimization:
- Settings > Apps > Menu (upper right) > Special Access > Battery Optimization
- Select All Apps, choose In-Store Merchant App, and select Don’t Allow.
- Disable Power Saving Mode:
- Settings > Battery
- Turn off Power Saving Mode.
- Allow App to Run in Background:
- Settings > Battery > Launch
- Set In-Store Merchant App to Manage Manually.
- Enable Auto-launch, Secondary Launch, and Run in Background.
ℹ️ See Techbone's help article on setting up app permissions to learn more.
Huawei EMUI 10.0 (Android 10)
- Enable Notifications:
- Settings > Apps > In-Store Merchant App > Notifications
- Enable notifications.
- Disable Battery Optimization:
- Settings > Apps > Menu (upper right) > Special Access > Battery Optimization
- Select All Apps, choose EStore Merchant App, and select Don’t Allow.
- Disable Power Saving Mode:
- Settings > Battery
- Turn off Power Saving Mode.
- Allow App to Run in Background:
- Settings > Battery > Launch
- Set the option to manage the EStore Merchant App manually.
- Enable Auto-launch, Secondary Launch, and Run in Background.
ℹ️ See Techbone's help article on setting up app permissions to learn more.
Additional Troubleshooting Tips
📌 Ensure your device does not automatically close idle apps.
📌 Review your device’s battery or app management settings to protect the In-Store Merchant App from being closed when idle.
Not using a Huawei device? Check our articles for other brands:
Ekotek | Google | OnePlus | Oppo | Samsung | Vivo | Xiaomi