Detailed troubleshooting instructions for various Android Versions of Google devices.

Our In-Store Merchant App sends instant alerts that appear on your device screen accompanied by a ringing sound.

If you are not receiving these alerts for new orders, it is likely due to a blocked or disabled setting. Please follow these steps to resolve the issue:

1. Enable App Notifications

Open the EStore Merchant App.
Tap the menu icon (top-left corner).
Go to Settings.
Turn on Notifications to receive full-page alerts.

ℹ️ Not sure of your Android version? Refer to our article on Finding Your Device's OS Version.

2. Enable Notifications via Device Settings (Android 10 & 11)

Go to Settings > Apps & Notifications > See All Apps.
Select EStore Merchant App.
Tap Notifications.
Enable Show Notifications.

Additional Troubleshooting Steps

3. Disable Background Restrictions

Go to Settings > Apps & Notifications > See All Apps.
Select EStore Merchant App.
Scroll to Advanced > Battery > Background Restriction.
Remove any restrictions.

4. Disable Battery Optimization

Go to Settings > Apps & Notifications > See All Apps.
Select EStore Merchant App.
Scroll to Advanced > Battery > Battery Optimization.
Choose All Apps from the dropdown.
Select EStore Merchant App.
Choose Don’t Optimize and confirm.

5. Turn Off Battery Saver and Adaptive Battery

Go to Settings > Battery.
Disable Battery Saver and Adaptive Battery.

6. Enable Always On Display

Swipe down twice from the top of your screen to open Quick Settings.
Find and enable Always On Display.
Keep the EStore Merchant App open to prevent it from being put to sleep.

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Instant Alert Troubleshooting: Google Devices