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Instant Alert Troubleshooting: Oppo Devices

Detailed troubleshooting instructions for various ColorOS/Android Versions of Oppo devices.

Our In-Store Merchant App sends instant alerts that appear on your device screen with a ringing sound.

If new orders come in but you don’t see these alerts, it’s usually because certain settings are blocking them. Follow the steps below to ensure alerts are enabled properly.

 

Step 1: Enable Notifications in the App

  • Open the EStore Merchant App on your device.
  • Tap the menu icon (upper-left corner).
  • Go to Settings.
  • Turn on Notifications to receive full-page alerts.

 

Step 2: Check Your ColorOS Version

Check your Oppo device’s ColorOS version to proceed with specific instructions below.

 

Not using an Oppo device? See instructions for other brands:

Ekotek | Google | Huawei | OnePlus | Samsung | Vivo | Xiaomi

 

Instructions for Oppo ColorOS 3.0

  1. Enable Notifications
    • Go to Security Center > Privacy permissions > App permission management.
    • Tap Notifications.
    • Select EStore Merchant App and enable Allow Notifications.

 

 

  1. Disable Battery Optimization
    • Go to Settings > Battery > Custom Power Saver.
    • Select EStore Merchant App.
    • Turn ON Run in Background to keep the app active even when idle.

ℹ️ Read Oppo's help article on Notification settings to learn more.

 

 

Instructions for Oppo ColorOS 3.1 to 7.2

  1. Enable Notifications
    • Go to Settings > App Management > App List.
    • Select EStore Merchant App.
  • Tap Manage Notifications.
  • Toggle Allow Notifications ON.

 

  1. Disable Battery Optimization
    • Go to Settings > Battery > Custom Power Saver.
    • Select EStore Merchant App.
    • Turn ON Run in Background to keep the app active even when idle.

ℹ️ Read Oppo's help article on Notification settings to learn more.

 

Instructions for Oppo ColorOS 11

  1. Enable Notifications
    • Go to Phone Manager > Privacy permissions > Permission manager.
    • Tap Notifications.
    • Allow notifications for EStore Merchant App.

 

  1. Additional Troubleshooting
    • Go to Settings > Battery > Energy Saver.
    • Select EStore Merchant App.
    • Turn OFF:
      • Background Freeze
      • Abnormal Apps Optimization
      • Doze

ℹ️ Read Oppo's help article on Notification settings to learn more.

 

Not using an Oppo device? See instructions for other brands:

Ekotek | Google | Huawei | OnePlus | Samsung | Vivo | Xiaomi

 

 

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