About updates sent to customers via SMS, Email, or Facebook Chat
There are three ways notifications are sent to customers:
- SMS
- Facebook Chat
📅 When Are Notifications Sent?
Customers are automatically notified when:
- ✅ An order has been placed and checked out on your Shopify store.
- 📦 An order has been marked as fulfilled:
- For delivery orders: This happens when staff taps Picked Up by Rider in the In-Store Merchant App.
- For pickup orders: This happens when staff taps Ready for Pick Up in the In-Store Merchant App.
- ❌ An order has been cancelled.
🔔 Notification Channels
- Via SMS – Sent to the customer’s mobile number provided at checkout.
- Via Email – Sent to the customer’s email address from the order.
- Via Facebook Chat – Allows the customer to track their order
⚠️ This only works if the Facebook Chatbot is enabled in your Shopify store. Click here to learn how to set it up.
✏️ Want to Customize These Messages?
You can personalize the content of your SMS, email, or Facebook messages.
👉 Click here to learn how to edit customer notifications
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