Accepting Orders – ZAP

What does the order process look like with the In-Store Merchant App?

The In-Store Merchant App is perfect for food business with multiple locations that want to make sure each branch only gets orders meant for them. Here’s how each branch handles orders:

Step 1: Get an Instant Alert

When a customer orders from your Shopify store, the branch that will prepare the order gets an Instant Alert.
Tap to dismiss the alert.

Step 2: Open the Order Notification

After dismissing, tap the Order Notification to see the details.

Step 3: Check and Accept the Order

You’ll see all the order details. Review them, then tap Accept Order.

ℹ️ Need to reject an order? Click here to learn how.

Now start preparing the order.

Step 4 (Optional): Book a Courier

⚠️ To book a courier, you must set up Delivery Integration in the Restaurant Alert + Deliver Shopify App.

When the order is ready, tap Book a Rider to get a courier to pick up and deliver the order.
💡 Tip: Book riders 15–20 minutes before the order is ready so they arrive on time.

Step 5: Confirm Order Status

For delivery orders
- Tap Picked Up by Rider once the courier picks up the order.
- Tap Confirm to proceed.
For pickup orders
- Tap Ready for Pick Up to notify the customer.
- Tap Confirm to proceed.