Cancelling the search for a rider from GrabExpress or Lalamove with the In-Store Merchant App
⚠️ To book or cancel riders in the In-Store Merchant App, make sure Delivery Integration is already set up via the Restaurant Alert + Deliver Shopify App.
🔄 How to Cancel a Rider Search
If you’ve already tapped Book a Rider but want to stop the search:
Step 1
Tap View Rider Booking Details to open the search window.
Step 2
Tap Cancel Search.

🏁 That’s it! You’ve successfully cancelled the rider search. 🏁
ℹ️ What if a rider was booked before you could cancel?
If a rider has already been assigned, follow these steps instead:
👉 Learn how to cancel a booked courier
📚 Related Articles
- Integrating On-Demand Couriers
- Best Practices for Booking a Rider
- Booking an On-Demand Courier
- Cancelling a Booked Courier
- Rebooking an On-Demand Courier