Got questions or problems with your domain? This guide will help you understand what domains are, when you need them, and how to troubleshoot common issues.
What is a Domain Name?
A domain name is the website address people use to find your store—for example, zapestore.com in https://www.zapestore.com.
When Do I Need a Domain on Shopify?
By default, Shopify gives your store a URL like your-store-name.myshopify.com.
If you want a branded or custom domain, you can buy one from a registrar and connect it to your Shopify store under Settings > Domains.
Learn more on Shopify’s Domains Help Page ›
What is a Domain Registrar?
A domain registrar is a company that sells and manages domain names. Some common registrars include:
Why Can't I Access My Website?
If your site isn’t loading, check the following:
- DNS Settings: Log in to your domain registrar and confirm your domain is set up correctly.
- Domain Expiry: Your domain may have expired. Most registrars offer a short grace period for renewal. Check your provider’s renewal policy and act fast to avoid losing it.
What Should I Do While Fixing My Domain?
Switch to your default Shopify domain temporarily:your-store-name.myshopify.com
This ensures your store stays accessible while you resolve any domain issues. You can update this in Shopify Admin > Settings > Domains.